The Position: OE Account Manager

The OE Account Manager is responsible for managing a portfolio of OEM accounts, developing, and maintaining strong relationships with customers, and ensuring that their needs are met in a timely and efficient manner, while following HydraPak’s OE Guidelines. This position is responsible for coordinating the internal resources to successfully satisfy customer requests and inquiries of our OE relationships. They will seek to identify new leads and opportunities for upselling and cross-selling products and services. This position reports to the OE and Military Sales Director.

Who We Are:

Pushing boundaries to redefine the future of hydration, HydraPak creates innovative equipment that stands up to the most demanding uses. Easy-to-use and highly functional, every HydraPak product showcases the technical manufacturing expertise that has distinguished the company for two decades. By offering a better way to hydrate, and continually seeking to refine its offerings, HydraPak has pioneered new product categories and become a trusted hydration partner for athletes worldwide.

The company serves athletes directly and as a trusted partner of major brands in the active Outdoor Recreation industry, incorporating our hands-free hydration reservoirs and soft flasks into hydration backpacks and running vests. HydraPak also operates as Bottle Bright®, the natural and effective cleaning tablet, and Polar Bottle®, the original insulated sports water bottle for bike and recreation, and our branded hydration products are available at specialty stores worldwide.  

Who You Are:

You have a minimum of three to five years’ experience in customer success or account management and will demonstrate exceptional communication and interpersonal skills. You are a motivated self-starter with a passion for providing excellent customer service plus excellent organizational skills and attention to detail. You appreciate an active lifestyle and have a genuine interest in outdoor activities such as hiking, cycling, or running.

Responsibilities:

Primary and Additional Tasks and Responsibilities:

• Serve as the day-to-day point of contact for assigned accounts. Developing and maintaining strong relationships with key customer stakeholders as assigned.
• Respond to all OE customer emails within 48 hours.
• Be the trusted source for assigned Tier 2 – 4 customers for all HydraPak issues.
• Serve as a liaison between customers and internal teams, including engineering, operations, product design, marketing, and product development ensuring that all parties are aligned on project goals and deliverables.
• Develop strategies by understanding each customer’s business objectives and needs
• Proactively identify opportunities to improve account performance and grow the business.
• Assist in developing and executing account plans that drive growth and meet or exceed targets.
• Stay abreast of industry trends and developments, sharing insights with customers and internal teams as appropriate.
• Assist in preparing proposals and presentations for new business opportunities.
• Handle customer inquiries and complaints in a professional and timely manner
• Work with OE operations team to resolve all customer open issues regarding specs and orders.
• Clear focus on OEM partner relationships from initial contact, through onboarding, and throughout the customer journey.

Relationship Management

• Foster collaboration between sales, marketing, product development, and customer service teams.
• Enforce the company agreed Brand Guidelines for all OE customer Tiers 2 - 4
• Identifies and builds strong relationships with influential and growing OE accounts.

Data & Reporting

• Use sales data to forecast future performance for OE customers.
• Monitor financial performance and budget allocation for OE customers.
• Monitor account activity and performance against KPIs, providing regular reports to customers and internal teams as requested.

Product & Marketing Collaboration

• Collaborate with marketing teams on collabs and marketing activation opportunities with OE partner brands.
• Provide feedback to product development teams on customer feedback and trends in Bike, Run, Outdoor, Moto, and Military/Tactical markets.

Travel & Trade Shows

• Represent HydraPak at U.S. and International trade events where OE customers are in attendance.
• Travel frequently to meet with OE partners.

Education and Experience:

• Bachelor’s degree in business, marketing, or related field
• 3-5 years professional experience in sales, customer service, or account management
• Experience managing customer relationships
• Preferred experience in OEM account relationships

Knowledge, Skills and Abilities:

• Proven track record of meeting or exceeding quotas
• Excellent communication, negotiation, and presentation skills
• Strong organizational skills and attention to detail
• Ability to work independently and as part of a team.
• Strong ability to connect with customers, understand their business, identify and create solutions for their needs and manage attentiveness and communication

Salary & Benefits:

This position is based in either our Longmont, CO or Oakland, CA offices. The typical work hours for this job are 8:00 am - 5:00 pm, Monday through Friday. Pay range for this position is $80,000 - $90,000 annually with up to 5% bonus potential.  HydraPak offers up to 120 hours of Paid Time Off in the first year of service, 11 paid holidays, a range of insurance benefits starting the first of the month following a 30-day waiting period, and a 401(k) plan (with company match) following a 90-day waiting period.